CSS Lee:	Listening to my Ace Of Base....;)
CSS Dennis:	Hokay, tonight is beginner's night AND refresher training.  We're
going to take this all in
CSS Dennis:	three steps.  First is TEXT tools, then Mesasge board, then
Library tools.  If we have 
CSS Dennis:	enough time, we'll even slide in a little rainman :)
CSS Dennis:	Lois, did you get a chance to download that info in the library?
CSS Lee:	(no access...irrelevant. ;)
LoisLan:	Not yet Dennis...
LoisLan:	I was waiting for some time credits....   
CSS Dennis:	oh oh, okay, then we'll run the training a little differently.
Let's begin:
CSS Dennis:	Hmmm, you should have gotten those, probably will by Tuesday for
sure.
LoisLan:	Don't slow it for me, I'll catch up
CSS Dennis:	When I say TEXT tools, those are the tools accessable only via
the keyword TEXT.  You
CSS Dennis:	all have access to that keyword (except Lee probably).  Correct?
CSS DaveL:	yep  :)
CSS Lee:	I got the "You do not have access to this feature". Is that the
right answer. ;)
CSS Tony:	Yep
CSS Dan:	yep
LoisLan:	Should I try now?
CSS Dennis:	Sure Lois, you should have access to the keyword
LoisLan:	OK, I do
LoisLan:	Says not available on Windows platform
CSS Dennis:	Good!  I guess I should have mentioned that if you are using a
DOS based machine, you
CSS Dennis:	MUST use PCAOL to access the keyword.  :)
LoisLan:	Am I the only DOS user here?
CSS Lee:	(Great, I've got PCAOL..but no Access. ;)
CSS Dennis:	Lois, if you have that software, how bout you signing on via that
instead of WAOL.
CSS Lee:	Hi Pam.
CSS Dan:	Nope.. Certified GEOS lover here. :>
CSS Pam:	HIya Lee!
CSS Pam:	Hi there Lois!
CSS Tony:	Hi PAM!!
CSS Dennis:	Hi Pam!
CSS Pam:	Hiya {{{ Dennis }}}
CSS Tony:	Ms.Hilton
CSS Pam:	Hi there Tony!
LoisLan:	Hi Pam!
CSS Pam:	LOL!!! Thanks. 
LoisLan:	PCAOL doesn't work Dennis
CSS Lee:	And put on your suit, to Lois...
CSS Dennis:	Doesn't work?  What's wrong?
CSS Lee:	<--Geos Expert here...
CSS Lee:	;)
LoisLan:	oh oh, I need the DOS version?
CSS Dennis:	Yes, what problems are you having with that software?
LoisLan:	Don't have it anymore.  I'll need to get it.
CSS Dan:	deleted WAOL.. using the disks as coasters. :>
CSS Dennis:	Lois, okay.  We'll have you download it later from the AOL Staff
Center.
CSS Lee:	LOL....at least  they went to a good use, eh, Dan?
CSS Dennis:	Now, back to training...
LoisLan:	So, I need to us the DOS AOL instead of Windows AOL?
LoisLan:	Sorry about that.
CSS Dennis:	Only when using the TEXT tools/keyword.
CSS Dennis:	Okay, what to do when you have an article that a company rep has
sent you:
CSS Dennis:	First, spell check the durn thing.  If there are typos, correct
them.
CSS Dennis:	Second, Read the durn thing.  If you can't understand it, chances
are users won't be able 
CSS Dennis:	to either.  If you have a good idea on how to get the point
across, suggest it to the rep an
CSS Dennis:	and upon approval, make the changes.
CSS Dennis:	Lastly, check the documents format.  Here are a couple of things
to watch out for:
CSS Dennis:	   (1)  Carriage returns.  They should only be as paragraph
breaks, not at the end of each
CSS Dennis:	line.  I suggest using a text editor OTHER than the AOL one.  It
will, upon saving, put 
CSS Dennis:	returns at the end of each line for word wrap.  Some good
examples of text editors that
CSS Dennis:	are real basic are:  Norton DeskEditor, Windows NotePad (with
word wrap turned off!), 
CSS Dennis:	MS Word, PC or Mac version.  All allow you to save in straight
ASCII format, something
CSS Dennis:	you will definitely need down the road if you use rainman.
CSS Dennis:	   (2)  Special characters:  These could be TABS, symbols or
other characters.  AOL
CSS Dennis:	doesn't really like the special stuff.  Just the basic alphabet
and numbers.  When you get
CSS Dennis:	into rainman, the system will reject special characters AND the
article EVERY time.
CSS Pam:	!
CSS Dennis:	Yes Pam?
CSS Pam:	The most common is Tabs, but we often get Trademark symbols,
CSS Pam:	smart quotes, 
CSS Pam:	bullets,
CSS Pam:	etc.
CSS Pam:	/ga
CSS Dennis:	Bingo!  very good examples that the system doesn't care for.  
CSS Dennis:	To further the example, fonts between the Mac, PC and Apple 2 are
NOT compatible.  What you
CSS Dennis:	see on one platform will not be what others see on another.  Here
is an example:  On WAOL 
CSS Dennis:	the character between the ^'s is a registered symbol:  ^®^
CSS Dennis:	Mac may see an 'x' and who knows what the PCAOL people see.
CSS Dennis:	   (4) Formatting.  Unless its really necessary, indents should
be restricted to THREE
CSS Dennis:	spaces.  Again, because of platform differences and how the
system handles text, any more
CSS Dennis:	spaces in the middle of a line will force the article into what
is called monospaced font.  
CSS Dennis:	While this looks really good on column data and stuff like that,
the font is not that good
CSS Dennis:	for regular text.
CSS Dennis:	---Before getting into the actual tool functions, are there any
questions/comments?---
LoisLan:	What was the third thing to look for?  I got carriage returns,
special chars, and Formatting
CSS Dennis:	5 minutes tick by...Hey, you guys awake??
CSS Tony:	zzzzzz
CSS Lee:	You missed one, Dennis. ;)
CSS Tony:	degree marks?
CSS Dennis:	Naw, my numbers are off. Here they are:
CSS Dennis:	(1) spell check
CSS Dennis:	(2) readability
CSS Dennis:	(3) special characters
CSS Dennis:	(4) formatting
LoisLan:	OK thanks
CSS Lee:	You missed numbering one of them, that's all.
CSS Dennis:	I have my socks on so I'm having trouble counting and typing at
the same time.
CSS Lee:	Special Character was labeled (2) above.
CSS Lee:	LOL...
CSS Dennis:	Okay, for all of you who do have access, you may want to resize
your windows so you can see
CSS Dennis:	this conference and still have room to do the tools.
CSS Dennis:	Keyword TEXT now.
CSS Dennis:	Select Edit Text Items
CSS Tony:	Ktext
CSS Dennis:	When you select this option you will be greeted with a new window
listing the companies that
CSS Dennis:	you have edit access to.  These will normally be "About" files,
or files that describe the
CSS Tony:	?
CSS Dennis:	companies. Lately we've been trying something different too.
Getting you the main menu so 
CSS Dennis:	you can see how it all is laid out.  You can still only edit the
text in the About file via 
CSS Dennis:	this option.
CSS Dennis:	Tony?
CSS Tony:	So you can't edit those about files unless you are in the edit text
items menu roght?
CSS Dennis:	Correct.  Edit Text Items allows you to edit ONLY the text that
appears at the main menu of
CSC Bob:	::throwing spit wads at Dennis::
CSS Dennis:	an area.  NOT the sub text.  To do text within a folder, you
would use the Edit Menu Items 
CSS Dennis:	option
CSS Tony:	Pulling out the spitball shield
CSS Dennis:	Never fear, Bob can't see that far from the back of the room :)
CSS Lee:	Hi Bob..!!!!!
CSC Bob:	Sigh.. true...
CSC Bob:	Evening, Lee.
CSC Bob:	Sorry.. I didn't want to disturb...but I did want to say hello... :)
CSS Dennis:	Okay, this window we were talking about has a few options on it.
Cancel is sort of obvious 
CSS Lee:	I have Dennis on log coming in late, Bob...I was going to send it to
you later. ;)
CSS Dennis:	Edit Text - allows you to enter the text editing menu
CSS Dennis:	Edit Title - like it says, allows you to edit the title of the
document.  NOTE:  For About
CSC Bob:	Have fun.. and I'm just gonna settle in the back of the room. This
be stuff that is hard 
CSC Bob:	enough to figger without me butting in :)
CSS Dennis:	files, via keyword TEXT, the title should read "About xxx" where
xxx is the name of the
CSS Dennis:	company.  I'm stressing this is a must under TEXT tools.  You'll
see a difference when we 
CSS Dennis:	look at rainman later on.
CSS Dennis:	Now for the fun part.  Think of TEXT tools as just like the text
editor on AOL.  That's
CSS Dennis:	basically what it is.  
CSS Dennis:	You can cut and paste, move things around, just about anything
you'll need to do to get the
CSS Dennis:	text in place.  To finalize your changes or updates, select
"Update".  
CSS Dennis:	how we doing gang?
LoisLan:	So far so good.  
CSS Dan:	okie here.
CSS Lee:	Still getting the "don't have access button.". ;)
CSS Lee:	heheheh
LoisLan:	I did find the PCAOL disk
CSS Dennis:	Good!  Edit Text Items and Edit Menu Items operate the same way
when it comes to editing 
CSS Dennis:	text.  Once you play with the tools you'll quickly see its as
easy as composing e-mail,
CSS Dennis:	something you are ALL very good at  :)
CSS Dennis:	Now for the hitches you can run into:
CSS Lee:	:X
CSS Dennis:	Text too long - this will happen if you have a rep who is trying
to write his/her thesis as 
CSS Dennis:	a text article.  If you run into this problem, use the Add Page
option on the Edit Text main
CSS Dennis:	menu to give youself a new page to continue on.  If you've ever
seen a "More" button, this 
CSS Dennis:	is what its all about.
CSS Dennis:	Believe it or not, that is the only hitch you'll run into that
you have control over.
CSS Dennis:	TEXT UPDATE FAILED - the dreaded bummer message that we will all
get from time to
CSS Dennis:	time.  Here's why:  AOL keeps a database on all the text articles
on the system.  That 
CSS Dennis:	database has a limit in it and it only purges itself on ocassion,
or when the programmers do
CSS Dennis:	it manually.  When that database becomes full, you get the
infamous message.  Its NOT your
CSS Dennis:	fault and there is nothing you can do to fix it.  Simply notify
your Tier 1 and/or me so we 
CSS Dennis:	can alert our in-house contacts.
CSS Dennis:	Okay, we're moving on to the next biggy in TEXT tools, editing
the menu.  NOTE, when I say
CSS Dennis:	menu, I mean the folders containing text for News, Products or
whatever, NOT the main menu. 
CSS Dennis:	At no time should you edit the main menu without approval of you
Tier 1 or at least
CSS Dennis:	notifying them.
CSS Dennis:	For the purposes of this training, lets just look at a Press
Release folder.  All the rest 
CSS Dennis:	work the same way so no biggy.
CSS Dennis:	The company rep sends you a press release.  You, being the fully
trained and experienced
CSS Dennis:	staff use your TEXT keyword, get into the Edit Menu window and go
whoa!  How the heck do I 
CSS Dennis:	add this new thing to the list??  Again, TEXT tools are very easy
to use.  To add a new 
CSS Dennis:	entry to the folder, simply click on Add Entry.  You'll see a new
entry on the listk
CSS Dennis:	oops, list presented, either titled "Empty Document" or "Item 1".
Now you can select edit
CSS Dennis:	text from within the same menu to add your new press release,
then click on Update to put
CSS Dennis:	it in place.  The last step is to add a title to this brand new
article you've put up.  
CSS Dennis:	Select Edit Title and you'll get a small window to put the
article in.  A note of caution
CSS Dennis:	This title will appear in the list of articles AND as the title
to the window when a user
CSS Dennis:	opens up that article.  Brief, concise, attention getting is the
way to go here.
CSS Dennis:	Questions?
CSS Dennis:	podles?
CSS Dennis:	heartbeat?
CSS DaveC:	hello
CSS Lee:	:X
LoisLan:	Still here!  Not questions
CSS Dennis:	Hi Dave :)
CSS Dan:	:>
CSS Lee:	Hi DaveC
CSS DaveC:	hi Dennis, miss much so far?
CSS Dennis:	:)  not really, you've done the TEXT tools thing 
CSS Dennis:	Okay, now comes the item that the reps really like and think is
real hard for us : )
CSS Dennis:	Adjusting the order of articles within the folder.
CSS Dennis:	Again, accomplished using the Edit Menu option.  Here it is
folks, grab your pencils
CSS Dennis:	and paper and take notes.
CSS Dennis:	To adjust the order of articles within a folder, use the Move Up,
Move to Top, Move Down, 
CSS Dennis:	Move to Bottom, or to kill the article off entirely, Remove
Entry.
CSS Dennis:	If you have a company under construction, save all the text
within a folder, then play with
CSS Dennis:	the various buttons.  You really can't hurt anything and as you
can see, its not
CSS Dennis:	complicated at all.
CSS Dennis:	This concludes the TEXT tools portion of tonights training.  If
you would like reference
CSS Dennis:	documents about this, a training document is available in
FatDome>Staff Information &
CSS Dennis:	oops, disregard, I moved it :)
CSS Dennis:	The Training Document is located in FatDome>Company Support
Library and is titled
CSS Dennis:	Subj:  Training Doc #2 - Text Edit
CSS Dennis:	Okay, take two minutes so my fingers and take a break  :)
CSS Dennis:	Um, is there anyone here?
LoisLan:	still here!
CSS Dan:	and here!
CSS Tony:	Zzzzzz
CSS Dennis:	Dan, do you have message board tools to any company yet?
CSS Lee:	Always present...and heard. ;)
CSS Tony:	Huh oh yeah
CSS Dennis:	DaveC?
CSS Dan:	Dennis.. at least the one's I've looked at.. yep.
CSS Lee:	DaveC looks like he got bumped...Den.
CSS Dennis:	Lois, we couldn't get you message board tools yet so hang in
there and either Pam or I will
CSS Dennis:	walk you through it all once your real screen name is set up.
CSS Pam:	I'm setting up her assignments now, Dennis. :)
LoisLan:	OK, thanks.
LoisLan:	When will I get the name?
CSS Dennis:	DaveC, do you have message board tools to any companies yet?
CSS DaveC:	I just got back on, I got kicked out of the system
CSS Dennis:	MESSAGE BOARD TOOLS
CSS DaveC:	Yes
CSS Dennis:	Okay, here we go!!
CSS Dennis:	You may want to adjust your window sizes to allow you to read
this and to see what you are
CSS Dennis:	doing in the message boards.
CSS Dennis:	For the most part, your job as a CSS is to scan the message
boards for TOS violations and,
CSS Dennis:	if needed, assist the company rep in maintaining their boards.
Usually this is simply a
LoisLan:	TOS?
CSS Dennis:	matter of telling/showing them how to do something.
CSS Dennis:	TOS = Terms of Service violation.  Cussing, harassing and being a
dweeb.
CSS Lee:	Yikes...
LoisLan:	gotcha
CSS Lee:	oops. ;X
CSS Dan:	wearing a striped tie and a checked shirt..
CSS Dennis:	If you spot a post that has profanity in it, HIDE (don't delete)
the message and notify your
CSS Dennis:	Tier 1.  they wil make the decision on whether the offense should
be reported or just a
CSS Dennis:	warning sent to the poster.
CSS Dennis:	Remember, DO NOT DELETE messages, just HIDE them. That gives us a
chance to
CSS Dennis:	check-up on the problem.
CSS Dennis:	If you have a post that contains a user's address, phone number,
credit card number or
CSS Dennis:	other personal data like that, hide the message, copy and paste
to an e-mail to the company
CSS Dennis:	rep so they get the message, then, notify the user who did post
the message that you've 
CSS Dennis:	hidden it as a matter of AOL policy and more importantly, to
protect them.  And yes, we have
CSS Dennis:	had posts where a user posted up their credit card number.
CSS Dennis:	Via message board tools you have the option to hide or delete
messages AND topics.  I've
CSS Dennis:	already covered the restriction on deleting so let's move on to
the hiding of stuff :)
CSS Dennis:	Again, a very easy tool to work with.  Once you select Board
Tools from the main portion of
CSS Dennis:	a message board, it will just as if you had selected the Browse
folders however there will
CSS Dennis:	be some additional information displayed.
CSS Dennis:	first, you have the topics
CSS Dennis:	Then you have Status followed by a number.  A topic OR message
can have a status of:
CSS Dennis:	(R)eleased, (H)idden, or briefly (D)eleted.
CSS Dennis:	Buttons on the bottom of the window:
CSS Dennis:	Browse - opens up a new window addressing the highlighted topic
(is not available for just
CSS Dennis:	messages)
CSS Dennis:	Sorry, looks like my node is really slow.
CSS Dennis:	Anyway, if you select Browse again from the new window you'll see
the status of the 
CSS Dennis:	individual messages within the highlighted topic.  Its here where
you can
CSS Dennis:	hide a message.  You can, on some boards, do this at the topic
level as well so 
CSS Dennis:	just keep an eye on where all your Board Tools icon appears. 
CSS Dennis:	Status - Allows you to confirm the status or change the status of
the highlighted topic
CSS Dennis:	Edit Desc - allows you to edit the opening description of the
highlighted topic.  Reps are
CSS Dennis:	good for wanting to tweek that text so you may want to see how
that one works.
CSS Dennis:	The last button, Move, has a special function.  In order to
understand it we need to go back
CSS Dennis:	to the Browse button.
CSS Dennis:	When you first select Browse from the main message board, you'll
get a window open that
CSS Dennis:	has only one highlighted item: "Use BROWSE to view contents of
this topic." Creator: xxx
CSS Dennis:	In this window there are only three active buttons, the Browse to
show the messages in the 
CSS Dennis:	topic, and two others - "Show Parents" and "Create"
CSS Dennis:	These last two are very easy - "
CSS Dennis:	Show Parents allows you to get the accounting number of the
message board - you need this
CSS Dennis:	to use the Move button.  "Create" allows you to post a message in
the topic directly. 
CSS Dennis:	Personally, I've used the 'Create' button I think once in the
years I've been online, you 
CSS Dennis:	can post just as easily from within the message board.
CSS Dennis:	So, let's go back to the "Show Parents" button...
CSS Dennis:	When you click this a small window will open with the ID# of the
message board and the title
CSS Dennis:	that's it.  Now comes the fun part.  Moving a topic.
CSS Dennis:	TOPIC MOVES
CSS Dennis:	If a company has more than one message board or wants to
rearrange the order of the message 
CSS Dennis:	board, the Move command  will do it.  If more than one message
board and the rep want say
CSS Dennis:	Topic Z to be moved out of Message Board Glublatz and over to
GiggleFritz, all you have to 
CSS Dennis:	do is first, enter GiggleFritz, do a browse, then a Show Parents
and note the ID#.  Then,
CSS Dennis:	return to Glublatz, use the board tools, highlight the topic to
be moved and hit the Move 
CSS Dennis:	button.  Once you do, you'll be asked to enter the message board
number to move the topic
CSS Dennis:	to.  This is where you enter the GiggleFritz message board
number.
CSS Dennis:	The Topic will then be moved over to the GiggleFritz board and
placed at the TOP of the
CSS Dennis:	topic lists.
CSS Dennis:	Questions?
CSS Lee:	:X
CSS Dennis:	I fear I've lost you guys.
LoisLan:	not at all Dennis!
CSS Dan:	doing fine :)
CSS DaveC:	I'm with you
CSS Dennis:	Great!  Okay, knowing  that you can move a topic between message
boards and that when
CSS Tony:	Still here
CSS Dan:	if ya lose us, we'll light ya up with ?'s and !'s faster'n you can
say.. next topic! ;>
CSS Dennis:	you do that the topic will appear at the top of the receiving
message board, you can see how
CSS Tony:	but am experiencing a great T STORM!!!!
CSS Dennis:	we can rearrange topic order.  Bob and I are working on having
some construction/play
CSS Dennis:	boards that you all have tools for just for this purpose.
CSS Lee:	!
CSS Dennis:	Now, here's the key about Message Boards and really, the only
hitch:
CSS Dennis:	ALWAYS ALWAYS ALWAYS check the id# of the message board before
doing a move.
CSC Bob:	(one note on message boards I just learned.. You need to have tools
in both boards to move)
CSS Dennis:	If you have a typo on a move, there is not much of a chance we'll
be able to find it before
CSS Dennis:	someone else does.  Could be really embarassing especially if you
have a topic 
CSS Dennis:	in Quark that is flaming Aldus and you accidently move it over to
the Aldus board.
CSS Dennis:	Sure, it would be sort of fun, for a moment.
CSS Dennis:	Lee?
CSS Lee:	Aren't those areas already available here for practice, Dennis?
CSS Lee:	ga
CSS Dennis:	Yes, but not all have tools to them.
CSS Lee:	Oh okay..
CSS Lee:	back into my corner. ;)
CSS Lee:	:X
CSS Dennis:	Bob makes a very valid point which is a very good reason to be
careful.  As most of the T2
CSS Dennis:	and CS program is organized under categories, the horror story I
just mentioned could very
CSS Dennis:	well happen.
CSS Dennis:	Okay, we've been plugging along for a while now.  Everyone take 5
to chat amongst your selfs
CSS Dennis:	oops, yourselves and have a stretch.
CSS Dennis:	Log is of!

CSS Dennis:	LIBRARY TOOLS
CSS Dennis:	If you need to, you may want to adjust the window of this
conference so you can see the 
CSS Dennis:	conversation and still read this.
CSS Dennis:	There is a training Document regarding Library Edit and tools
located in FatDome>
CSS Dennis:	Company Support Library.  As there are different requirements
between the Mac and PC
CSS Dennis:	platforms, I encourage you all to read it.  PC side especially
has some specific needs
CSS Dennis:	in the descriptions and titles, as well as not noting if a file
has been checked for virus
CSS Dennis:	or not.
CSS Dennis:	The first indicator that you have library tools will be the
addition of extra buttons when 
CSS Dennis:	enter it.  If there are files released in the library, you see
several buttons, such as:
CSS Dennis:	the normal ones, but its the extra ones we're concerned with.
Let's hit the easy one first.
CSS Dennis:	See Hidden.  
CSS Dennis:	When a user first uploads a file to AOL (or a rep), the file is
placed in a hidden portion
CSS Dennis:	of the library where only those with tools can see it. This
allows us to download and test t
CSS Dennis:	the file, edit the description, release it to the public, or if
necessary, move the file to
CSS Dennis:	a more appropriate library.
CSS Dennis:	So, let's all select See Hidden on that library and see what's
there.
CSS Dennis:	If you are in the same library that I'm in, you'll see two files
- junk and :P
CSS Dennis:	Notice how the buttons on the bottom of the screen are similar to
a regular library?  Only 
CSS Dennis:	one is needed for our training tonight and that's the Edit.
Let's assume you've already 
CSS Dennis:	downloaded the file, it checked out fine and now you want to edit
the description.
CSS Dennis:	So, highlight one of the files and select Edit
CSS Dennis:	I chose Junk in case anyone is curious.
CSS Dennis:	Everyone see the file?
CSS Dan:	yup
CSS DaveC:	yes
LoisLan:	yes
CSS Lee:	Yessir.
CSS Dennis:	Okay, what I want you to do right now, is to close that window,
then double click
CSS Dennis:	on the file or click on Get Description.  You're going to see a
significant difference from 
CSS Dennis:	what you saw via Edit and what you see as the actual description.
CSS Dennis:	y'all see the differences?  As you can see, there are really only
some items you can
CSS Dennis:	actually edit.  One that you can't is the From: or Uploader:
line.
CSS Dennis:	Okay, let's go back to editing this file and get it in the proper
format.
CSS Dennis:	Whoa!  Notice the changes?
CSS Dennis:	If you don't see the changes I just made, you cheated : )
LoisLan:	ayup
CSS Lee:	Cute Dennis...put in the Keywords while we weren't looking. ;)
CSS Dennis:	Okay, let's move real quick now.  A couple of things you will
need to watch and if needed
CSS Dennis:	edit and that is the Subject, Equipment and Needs.  If on a PC,
you'll need to follow
CSS Dennis:	the file naming conventions used on the PC side.  Rather than
cover that now, just be aware
CSS Dennis:	that the PC side has some specific guidlines to follow.
CSS Dennis:	Equipment.  This is a good one.  I've seen it where all it said
was computer.  If the file 
CSS Dennis:	for the Mac, put that in here!
CSS Dennis:	Same goes for the PC.  If the file requires some specific
equipment, also note it on this
CSS Dennis:	line.
CSS Dennis:	Now for the NEEDS line.  If a file needs a specific software
package to work, make sure that
CSS Dennis:	it says so.  Or, if you notice the file is in a specific WP
format, it wouldn't hurt to note
CSS Dennis:	that.  Normally, users are pretty good about this so just be
aware of it.
CSS Dennis:	Now, as Lee said, I put in some keywords while you all weren't
looking.  AOL does have, for
CSS Dennis:	the forums, a search engine that allows users to search for a
given piece of software.  You
CSS Dennis:	are all probably familiar with it via keyword QuickFinder.  The
keywords line, in a file
CSS Dennis:	descriiption is one place where AOL picks that info up at.
Currenly, only very few if any
CSS Dennis:	companies are on this search engine.  In the future they may be
put on one of their own
CSS Dennis:	so you should always do the keywords line.  NOTE;  Keywords: in a
file description is
CSS Dennis:	strictly for the file description and is NOT a part of the AOL
keywords we use to get around
CSS Dennis:	on the system with.  (You wouldn't believe the arguments we all
had when they first
CSS Dennis:	came up with that as the phrase)  :)
CSS Dennis:	Conventions:  the keywords line is a line all by itself, with a
blank line preceeding it and
CSS Dennis:	one following it.  Just like we have in the example.
CSS Dennis:	It is identified by the phrase (typed exactly) Keywords:
CSS Dennis:	Note, must be plural and MUST have a colon.
CSS Dennis:	It can be following by only ONE space, then the search words to
use on the file.
CSS Dennis:	Because AOL already builds its search on the Subject line, File
name, and Uploader, you do
CSS Dennis:	NOT put those words on this line.  Rather, select a single word
that would be key in 
CSS Dennis:	locating this file online.
CSS Dennis:	Mac Users Only:  You separate the search words by spaces.  This
is a convention for the
CSS Dennis:	entire Mac side ONLY.
CSS Dennis:	PC Users Only:  You separate the search words by comma space.  
CSS Dennis:	I did both on the example file so you could see it.
CSS Dennis:	You can have up to 69 characters following Keywords:   the search
engine will NOT pick up 
CSS Dennis:	any search words that have been wrapped.  (Remember back in TEXT
where I said AOL
CSS Dennis:	puts a carriage return on word wrap?  Hey, it applies here too
sometimes.)
CSS Dennis:	Now for the file description:  You DO NOT edit the description
unless its to make it
CSS Dennis:	more readable AND time permitting.  If you have a file that has
no description or one that
CSS Dennis:	is very cryptic, notify the uploader that you can't release the
file without a better
CSS Dennis:	description and ask him/her to provide you with one.
CSS Dennis:	DO NOT EVER release a file that has no description or one that is
very cryptic.  If you
CSS Dennis:	do, you are sure to have your mailbox filled with 'Ask the Staff'
questions about it.
CSS Dennis:	Oh, I did forget to tell you that one didn't I?? :)  ALL tool
holders of a given library are
CSS Dennis:	AUTOMATICALLY put on the mailing list for any comments or
questions the users have on a
CSS Dennis:	file. :)  We'll get in to that aspect in a moment.
CSC Bob:	(not only that.. we will yell at you... :)
CSS Dennis:	Okay, more platform specific stuff.
CSS Dennis:	Mac Users Only:  At the very last line of the descriptioin,
insert a blank line and add the 
CSS Dennis:	following:  "This file has been found virus free using xxxxx"
where xxx is the current 
CSS Dennis:	version of the scanning software you use
CSS Dennis:	Pam, we're using Disinfectant right?
CSC Bob:	(yepper... if she isn't looking... :)
CSS Dennis:	thanks bob  :)
CSS Pam:	Right... 3.5 :)
CSS DaveL:	version 1.2 right?   
CSC Bob:	That's an old one, Dave
CSS Pam:	Sorry... am talking to Erica but watching the screen. :)
CSS Lee:	bzzt..thanks for playing..
CSS Dennis:	PC Users Only:  NO, repeat, NO mention that you have done a virus
check is made in the
CSS Lee:	;)
CSS Dennis:	description.  You just do the scan.
CSS Dennis:	The very last line of the description, with a blank line above it
contains your initials.
CSS Dennis:	JUST your initials.
CSS Dennis:	Note:  You are not expected to check the functionality of a file.
We can't all have the 
CSS Dennis:	fancy and perhaps expensive software.  We simply ensure that
we've scanned for virus,
CSS Dennis:	made the description legible and added keywords.  That's it.
CSS Dan:	!
CSS Dennis:	Hokay, we've done all that, now what?  Well, if you did make
modifications to the file's
CSS Dennis:	description, you need to click on the Modify button to make them
take effect.
CSS Dennis:	Dan?
CSS Dan:	If a file isn't functional, we'll get that same pile of "Ask the
Staff" mail?
CSS Dennis:	Yep  :)  But you get to ignore it in most cases, letting the rep
handle it.
CSS Dan:	cool :>
CSS Dennis:	Or, we have it checked by someone else who has the required
software if a user
CSS Dennis:	uploaded it. 
CSS Dennis:	We might as well address that issue now.  Once you have made the
modifications to the file
CSS Dennis:	we're ready to release correct?
CSS Dennis:	NOT!!
CSS Dennis:	We don't own the libraries, the company rep does.  He or she is
in charge of what files
CSS Dennis:	appear in their library.  If a file was uploaded by a user, you
should always inform the 
CSS Dennis:	rep and let them decide on if they want it released.  Its not
uncommon, once you have
CSS Dennis:	established a working relationship with the rep for the rep to
give you free reign but
CSS Dennis:	you should still inform them.  If a file was uploaded by the rep
and passes, you have
CSS Dennis:	permission up front to release those as the companies really want
to see their files out in
CSS Dennis:	the public as soon as possible. 
CSS Dennis:	Before covering how to handle and what to handle in the way of
comments, let's touch the
CSS Dennis:	other buttons quickly.
CSS Dennis:	While in Edit you also have the option to Delete and Move File.
If you are at the public 
CSS Dennis:	side of the library, you also have the option to Hide the file.
All are self explanitory 
CSS Dennis:	except probably the Move file.  Just like the message board
tools, you can move files from 
CSS Dennis:	one library to another.  You still need the receiving library
number, but you DON'T have to
CSS Dennis:	have tools for the receiving library.  Yes, this can be a very
dangerous tool to use so if 
CSS Dennis:	you do need to, make sure that either yourself or another staffer
has tools to the 
CSS Dennis:	receiving library to make sure the file made it. 
CSS Dennis:	When you select Move you also have the option to Move and Release
the file.  I
CSS Dennis:	insist that you DO NOT use this option unless you have tools to
the receiving libray,
CSS Dennis:	have been directed to do the move and release by the rep, and
have checked the library
CSS Dennis:	number at least three times before clicking on the button.  The
same embarassment
CSS Dennis:	could occur if a typo is made.  It is ALWAYS much safer to simply
move the file (it will
CSS Dennis:	automatically go into the hidden library of the receiver), then
go to the receiver library t
CSS Dennis:	to check and release.
CSS Dennis:	Questions before we cover Comments?
CSS Lee:	:X
CSS Lee:	What's that at the bottom of the description?
CSS Dennis:	last line is your initials
CSS Lee:	Which Initials?
CSS Lee:	Real ones...or Screen name?
CSS Dennis:	real ones.  Mine are dkk
CSS Lee:	Ok...
CSS Dennis:	COMMENTS
CSS Dennis:	That "Ask the Staff" button can be a helper or a pain in the
behind. It can be a helper in 
CSS Dennis:	spotting files that have gone corrupt and it can be a pain in the
behind if the downloader
CSS Dennis:	just isn't clear on the concept of downloading :)  As CS staff,
its the first area that we 
CSS Dennis:	concern ourselves with and can answer mail on.  
CSS Dennis:	What we address and answer mail on:  If a user has problems
decompressing a file,
CSS Dennis:	or reports that the file is corrupt, you can answer the user (be
sure to include EVERYONE) 
CSS Dennis:	so they know you've answered).  For the most part it will
probably involve explaining that
CSS Dennis:	file x is a compressed file and need to be decompressed before it
can be used. Or, that
CSS Dennis:	the file is a TEXT file, not a runable file and can be opened up
on a text editor.  If you 
CSS Dennis:	run into questions reqgarding the funtionality of the file, its
best to let the rep answer 
CSS Dennis:	those questions. 
CSS Dennis:	Bob, did I cover that one per the new policy?
CSC Bob:	Yep.. I think so.. 
CSC Bob:	::scrolling up::
CSC Bob:	Yes...
CSC Bob:	Basically... if there is a question that relates to AOL
CSC Bob:	That is.. is the file corrupt.. does it contain a virus... did a
member lose time...
CSC Bob:	In those cases.. the CSS takes the question. If it has to do with
the file's functionality..
CSC Bob:	or a complaint about it's value.. or what not.. that's the rep...
CSC Bob:	If the question has to do with how long it took to get the file.. or
the file description...
CSC Bob:	again.. it is to you.
CSC Bob:	::bowing out..::
CSS Dennis:	Thanks boss! :)
CSC Bob:	(Is that clear as mud? :)
CSS Lee:	Murky...
CSS Lee:	 ;)
CSS Dennis:	With that we wrap up the overview on the libary tools and
tonight's full training session,
CSS Dennis:	if you have questions or comments, please speak up.